Last updated: October 28, 2026
We want you to understand your options before ordering. This policy covers purchases made through kyberkinb.com and explains how to request a cancellation, return, replacement, or refund. It does not reduce any mandatory consumer rights that apply to your purchase.
30-day return requests
You may request a change-of-mind return within 30 calendar days after delivery. Contact us with your order number, the item you want to return, and the reason for the request. For this voluntary return option, the item should be unused, complete, and in the condition received, with its included accessories and packaging where reasonably available.
Please contact us before sending an item so we can provide the correct return instructions. A request to contact us first is an administrative step and does not prevent you from exercising a statutory cancellation or withdrawal right by giving a valid notice.
Damaged, defective, or incorrect items
If an item arrives damaged, does not match your order, or develops a problem that may be covered by applicable consumer law, contact us with the order number and a description of the issue. Photos or a short video can help us assess the problem, but we will consider other reasonable evidence if you cannot provide them.
We will discuss the appropriate remedy, which may include repair, replacement, a price reduction, or a refund, depending on the circumstances and your legal rights. The 30-day voluntary return window and the unused-item condition do not limit rights relating to faulty or incorrectly supplied goods. Opening packaging to inspect an item does not by itself remove those rights.
Return shipping and safe packing
For an item confirmed to be defective, damaged on arrival, or incorrectly supplied, we will arrange or cover reasonable necessary return shipping costs. For a change-of-mind return, you are responsible for return postage unless we agree otherwise or applicable law requires a different result.
Use suitable protective packaging and keep proof of shipment. If an item contains a battery, tell us about any swelling, leaking, overheating, or physical damage before returning it. Do not send a damaged battery through a shipping service that prohibits it; ask us for suitable handling instructions.
For voluntary change-of-mind returns, the original delivery charge is not refunded unless we agree otherwise. Where a statutory withdrawal or other legal right requires repayment of standard delivery charges or other amounts, we will include the amounts required by that law.
Refund method and timing
After receiving a voluntary return, we will assess its condition and let you know the outcome. For an eligible return, we aim to complete that assessment and initiate the refund within 10 business days of receiving the item. Refunds are made to the original payment method unless a different lawful method is agreed with you. Your payment provider may need additional processing time before a credit appears.
A shorter mandatory legal deadline takes priority over this administrative target. If a statutory withdrawal right applies, we will follow the relevant refund deadline and the rules on when we may wait for the returned goods or proof that they have been sent back. We do not require store credit in place of a refund you are legally entitled to receive.
If you have not received a refund after we confirm it has been issued, check with your payment provider and then contact us with the order reference. We will help trace the transaction.
Cancellations, unavailable items, and delivery problems
Contact us as soon as possible if you want to cancel or change an order. We will confirm whether dispatch can still be stopped. If the order has already been dispatched, the return process and any applicable withdrawal rights remain available.
If we cannot supply an item or cannot dispatch it within the agreed or legally required period, we will notify you and provide the cancellation and refund options required by applicable law. If an order is cancelled before any goods are supplied, we will refund the amounts paid for the cancelled order, including any applicable delivery charge.
If a parcel does not arrive or you receive only part of an order, contact us so we can investigate with the delivery service. A tracking status alone does not remove your rights concerning goods that were not delivered.
Statutory rights
Where applicable law gives you a cooling-off period, a right to withdraw, or rights relating to goods that are faulty or not as described, those rights apply in addition to this policy. Any legally required exception, deadline, remedy, or delivery-cost refund takes priority over a conflicting voluntary-return condition.
Contact us
Email contact@kyberkinb.com or call +17023480251. Include your order number where available. Return instructions are provided through support after we identify the order and the appropriate process.